Now Pay To Speak To A Human At Standard Chartered Bank
I received an SMS a few days ago from one of the banks I have a relationship with in this case Standard Chartered Bank, whose credit card I have been using for more than a decade.
Here is the message typed as it is without any changes
"From 1st Oct'13, calls at Phonebanking serviced on IVR will be free. Agent handled calls up to 2 per month are free. 3rd call onwards there will be a charge of INR 50 per call. For more details, visit www.standardchartered.co.in -StanChart"
If you read the message it begins as if it is good news for me, and I do not have to pay to call to bank, then it clarifies only if you solve the problem through IVR the call is free. If you wish to speak to a Human being i.e. Homo sapiens you have to pay. Here too the bank is kind enough to offer a FULL two calls FREE that is no charges at all. The moment I want to speak to a human being for a third time vow I need to pay INR 50 per call. Yes you read it right, if I call to Standard Chartered Bank with which I have a 10 year+ old relationship I need to pay INR 50 per call from third call onward.
Now I am not sure why the bank thinks that I am desperate to speak to their phone banking officers and will be willing to pay them INR 50 per call.
Last I heard only phone sex services charged for inbound call. I am not sure if they are still around; I never had enough money or need to pay for phone sex. I wonder what makes the smart guys at Stan Chart believe, that I would pay to speak to a banker. May be they just want people to stop calling them and use just email or IVR. May be I don't know, I have been calling them for free only for 10 or so years. You I save all my money to go to a Shriek by calling those bankers at Standard Chartered. Here are some of the cases when I call them
- When my boss Screams at Me
- When I have fight with my wife
- When some body overtakes my car on highway on the wrong side
- When some body parks in my parking and I can not find a place to park my car
A few more reasons but you get the gist. Oh yes I also call them when my credit card statement has a mistake, when a merchant has charged me twice, or when I get an SMS that my new card has been dispatched but I did not receive it.
As you can see I don't have much work to do, but to call them, and now I will be sooo happy to call them and pay for the calls.